Frequently Asked Questions

Get to Know Auriva Diamonds

What is Auriva Diamonds?

Auriva Diamonds is a modern fine-jewelry brand offering lab-grown diamonds that are just as real, radiant, and timeless as mined ones — but kinder to the planet. We believe luxury should feel good, inside and out.

Are lab-grown diamonds really diamonds?

Yes! Lab-grown diamonds are 100% real diamonds, created using science — not mining. They have the same sparkle, structure, and strength as natural diamonds, minus the environmental and ethical issues.

Why choose Auriva over other brands?

Because we bring together the best of heritage and innovation. With over 90 years of trust in jewelry, we now bring you sustainable luxury with cutting-edge craftsmanship, certified quality, and thoughtful design.

Do your diamonds come with certification?

Absolutely. Every Auriva diamond is certified by international gem labs like IGI, GIA, SGL, or GCAL, so you always know exactly what you’re getting — no surprises, just sparkle.

What does “sustainable luxury” mean to you?

To us, it means making beautiful things without compromising people or the planet. Lab-grown diamonds require fewer resources, create less waste, and leave no mining scars — so your diamond shines with purpose.

Where are your diamonds grown and crafted?

Our diamonds are grown using advanced technology and crafted by skilled artisans who blend precision with passion — right here in India, the heart of fine jewelry.

Can I customize my jewelry with Auriva?

Yes, definitely! Whether it’s a special occasion or a design close to your heart, we love co-creating pieces that are uniquely yours. Just reach out to our team for a personal consultation.

Do you offer warranty or aftercare?

Yes! All our jewelry comes with a warranty and post-purchase care, including resizing, repairs, and polishing — because we believe in lasting relationships, not just one-time purchases.

Where can I see or buy your jewelry?

You can shop online through our website or connect with us for exclusive appointments. We also partner with trusted retailers in select cities.

The name Auriva is a blend of two graceful meanings:

  • "Au" stands for auspicious, symbolizing positivity and good fortune.
  • "Riva" means a beautiful girl or maiden, representing grace, elegance, and strength.

Together, Auriva reflects the spirit of a modern, radiant woman — empowered, ethical, and effortlessly elegant.

Orders & Sizes

How do I place an order with Auriva Diamonds?

You can easily place your order through our official website. Just select your favourite piece, choose the size, and proceed to checkout. Need help? Our customer care team is just a message away.

Can I customize a ring or piece of jewelry before ordering?

Yes! We love creating custom designs. You can personalize your diamond shape, metal type, engraving, or even create a piece from scratch. Contact us for a design consultation.

How do I know my ring size?

We’ve got you covered! You can:

  • Use our online ring size guide
  • Request a complimentary ring sizer
  • Or visit a local jeweler to get your accurate size

Still unsure? Reach out and we’ll help you find the perfect fit.

What if I order the wrong ring size?

Don’t worry — we offer one-time free resizing on most designs. Just get in touch within our return window, and we’ll take care of the rest. Please go through our return and replacement policy.

How long will it take to receive my order?

Most of our made-to-order pieces are ready to ship in 15–20 business days. For custom designs, it may take a bit longer depending on complexity. We’ll always keep you updated along the way.

Do you ship across India?

Yes! We offer free shipping across India and soon planning to be international. Delivery timelines may vary based on your location, but we always use trusted, insured couriers.

Can I track my order?

Absolutely. Once your piece is shipped, we’ll send you a tracking link so you can follow your diamond’s journey to you.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and selected EMI options for your convenience and security.

Can I cancel or change my order after placing it?

Yes, you can cancel or make changes within 24 hours of placing your order. After that, production begins and changes may not be possible. Custom orders are generally non-cancellable once confirmed.

Do you offer gift packaging?

Absolutely! Every Auriva piece comes in our signature luxury packaging, perfect for gifting. You can also include a personalized message — just let us know at checkout.

Our Diamonds & Jewelry

Are Auriva diamonds real?

Yes! Our lab-grown diamonds are 100% real diamonds. They share the exact same physical, chemical, and optical properties as mined diamonds — just created using modern, ethical technology.

What is a lab-grown diamond?

A lab-grown diamond is a diamond grown in a highly controlled lab environment that mimics the natural diamond-forming process. The result? A real diamond that is eco-friendly, conflict-free, and stunningly brilliant.

How do lab-grown diamonds compare to mined diamonds?

Lab-grown diamonds are identical to mined diamonds in appearance and composition. The only difference is their origin. Lab diamonds are more ethical, sustainable, and often better priced — without compromising on beauty or value.

Are your diamonds certified?

Absolutely. Every Auriva diamond comes with a certificate from leading international gemological labs like IGI or SGL detailing its quality, 4Cs, and authenticity.

What types of jewelry do you offer?

At Auriva, we create jewelry that celebrates every facet of you — from everyday elegance to once-in-a-lifetime moments.

Our signature collection features lab-grown diamond engagement rings, crafted with intention and timeless beauty.
Beyond that, we offer a wide range of thoughtfully designed pieces, including:

  • Stylish rings
  • Sparkling earrings
  • Elegant pendants and necklaces
  • Contemporary tanmaniyas
  • Classic bracelets and bangles
  • Delicate nosepins

Each piece is a blend of modern design, ethical luxury, and lasting emotion.

What metals do you use in your jewelry?

Our jewelry is crafted in 22K,14K & 18K gold (white, yellow, and rose), We use only high-quality, hallmarked metals that ensure both beauty and durability.

Can I customize a piece of jewelry?

Absolutely! Most of our rings are made to order, and we’re happy to accommodate your preferred size or any design tweaks. Whether it's resizing, changing the diamond shape, or customizing the setting — we love bringing your vision to life.

Are Auriva diamonds eco-friendly?

Yes! Lab-grown diamonds have a significantly lower carbon footprint, use fewer resources, and involve no mining — making them the most sustainable choice for conscious luxury.

How do I care for my jewelry?

To keep your Auriva jewelry sparkling for years to come, follow these simple care tips:

  • Gently clean your jewelry using a soft-bristled brush, warm water, and detergent-free soap.
  • After washing, buff dry with a soft, clean cloth to restore the shine.
  • Avoid using steam or ultrasonic cleaners, as they may damage delicate settings or finishes.
  • Store your jewelry in a dry, padded box or pouch when not in use to prevent scratches and exposure to moisture.

Treat your jewelry with love, and it will shine back for a lifetime.

Does Auriva jewelry come with a warranty?

Yes. Every piece comes with a warranty and authenticity certificate, along with aftercare support— because lasting beauty deserves lasting care.

Privacy & Security

Is my personal information safe with Auriva?

Yes, absolutely. We take your privacy seriously. All personal details you share with us — including your name, contact information, and address — are securely stored and never shared with third parties without your consent.

Is your website secure for online shopping?

Completely. Our website keeps all transactions and data safe, secure, and confidential.

Will my payment details be protected?

Yes. We partner with trusted and certified payment gateways to ensure your credit/debit card, UPI, and banking details are processed with bank-level security protocols. We do not store your payment information on our servers.

Do you share my data with anyone?

Never without your permission. We only use your data to improve your shopping experience or communicate with you about your orders. Your privacy is our promise.

Will you send me spam?

Never. We respect your inbox. You’ll only receive communication you’ve opted in for — such as order updates, exclusive offers, or new collection launches. And you can unsubscribe anytime

How can I update or delete my information?

You can update or request deletion of your personal information anytime by logging into your account or contacting our support team. We respect your right to privacy.

Do you comply with data protection laws?

Yes, we follow all applicable privacy and data protection regulations to ensure that your information is handled responsibly and lawfully.

Payments

What payment methods do you accept?

We accept a variety of secure payment options including:

  • Credit & Debit Cards (Visa, MasterCard, etc.)
  • UPI (Google Pay, PhonePe, etc.)
  • Net Banking
  • Wallets
  • Easy EMI options

Is it safe to make payments on your website?

Yes, 100%. Our website is partnered with trusted, secure payment gateways to ensure your transactions are fully protected.

Do you offer EMI or installment options?

Yes! We offer convenient EMI plans on select cards and through partnered financing options — so you can own your dream piece with ease.

Will I receive a payment confirmation?

Absolutely. Once your payment is successful, you’ll receive a confirmation email and SMS with all the order and payment details.

What should I do if my payment fails?

If your payment fails, don’t worry. Simply try again, or choose a different payment method. If the issue persists, our team is here to help — reach out to our customer support and we’ll assist you right away.

Do you offer Cash on Delivery (COD)?

Currently, we do not offer COD, as each Auriva piece is custom-crafted and secured for safe delivery. However, we offer flexible and secure online payment options for your convenience.

Are there any hidden charges?

No hidden fees — ever. The price you see at checkout is exactly what you pay. All taxes and applicable charges are transparently included.

Returns

What is your return policy?

We offer a 5-day hassle-free return policy. If you're not fully satisfied with your purchase, you can return it within 5 days of delivery for a full refund to your original payment method.

What are the conditions for return eligibility?

To qualify for a return, please ensure:

  • The jewelry is in original, sellable condition — no scratches, damage, or alterations
  • The original packaging, invoice, and certificate of authenticity (if applicable) are included
  • Any warranty card provided is returned
  • The product was purchased directly from Auriva Diamonds

The item is not a customized piece

How will I receive my refund?

  • You’ll receive 100% of the purchase amount
  • If any discounts or promo codes were used, the refund will reflect the discounted price
  • Refunds are processed within 21 business days of receiving the returned product
  • For payments made via card or net banking, a transaction reversal will be initiated
  • A ₹750/- shipping charge will apply for all returns

Is customized jewelry returnable?

No, this policy applies only to ready-made jewelry. Customized or made-to-order items are not eligible for return.

How do I initiate a return or replacement?

At Auriva Diamonds, we want you to love your purchase — but if something doesn’t feel just right, we’ve made the return process simple and worry-free.

Here’s how you can initiate a return or replacement online:

Reach out to our team at:

Email: diamondsauriva@gmail.com

WhatsApp us — we’re always here for you.

Can this policy be changed?

Auriva Diamonds reserves the right to update or modify the return policy at any time. We recommend checking this page periodically for the latest version.

Who can I contact for help?

Our Customer Care Team is here to assist you every step of the way. Feel free to reach out with any questions or concerns — we’re always happy to help!

Shipping

Do you offer free shipping within India?

Yes! We offer free shipping on all orders across India — no minimum purchase required.

When will my order be shipped?

Orders are typically shipped within 20 business days from the date of order placement. Each piece is made with care, and we ensure it meets the highest standards before dispatch.

How is my order packaged?

Your jewelry will arrive in a secure, tamper-proof package, placed inside our signature Auriva Diamonds box. All necessary certificates and warranty cards are included inside.

How can I be sure my package is safe during transit?

We partner with trusted and reliable logistics providers to ensure that your order is handled with the utmost care and delivered safely.

What should I do upon receiving my package?

We recommend inspecting your package for any signs of damage or tampering before signing for delivery. If you notice anything unusual, please reach out to us immediately.

Can I track my order?

Yes, once your order is shipped, we’ll share a tracking link via email or SMS so you can monitor its journey.

Can the shipping policy change?

Yes. Auriva Diamonds may update this policy from time to time. Any changes will be reflected on our website immediately, so we recommend checking back for the latest information.

Who do I contact for shipping-related queries?

Our Customer Care Team is always here to help! Feel free to reach out for any assistance related to your order’s delivery.