Privacy policy

Last Updated: 15-06-2025

At Auriva Diamonds, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with us through our website, mobile platform, or retail stores.

By using our services, you agree to the terms outlined in this policy.


1. Information We Collect

We collect the following types of information to provide a seamless shopping experience:

a. Personal Information (Provided by You)

  • Identity Details: Name, email, phone number, and address.

  • Demographic Information: Age, gender, birthday, anniversary details.

  • Order & Payment Data: Billing/shipping address, payment details, transaction history.

  • Feedback & Preferences: Wishlist items, product reviews, and survey responses.

b. Automated Data Collection (When Using Our Website/App)

  • Device Information: Browser type, operating system, and IP address.

  • Browsing Behaviour: Pages visited, items viewed, time spent on our platform.

  • Location Data: If permitted, we may use your geolocation to enhance services.

c. Payment Information

We collect secure payment details, such as credit/debit card numbers and authentication information, solely for transaction processing.


2. How We Use Your Information

Your data helps us to:

  • Process Orders & Deliver Products seamlessly.

  • Personalize Your Shopping Experience based on your preferences.

  • Send Offers & Updates about new collections and promotions (opt-out anytime).

  • Improve Our Services through data insights and customer feedback.

  • Ensure Security & Prevent Fraud.

  • Comply with Legal Obligations.


3. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

  • Enhance website functionality and user experience.

  • Provide personalized product recommendations.

  • Analyse visitor behaviour for better service optimization.

You can modify your cookie preferences through your browser settings.


4. Sharing of Information

We do not sell your personal data. However, we may share it with:

  • Service Providers (e.g., payment gateways, logistics partners, marketing agencies).

  • Legal Authorities (if required by law).

  • Fraud Prevention Agencies (to ensure security and compliance).

All third parties handling your data are required to maintain confidentiality and security.


5. Your Rights & Choices

You have the right to:

  • Access, Update, or Correct Your Information.

  • Opt-Out of Promotional Communications.

  • Request Account Deletion (note: this permanently removes order history, warranties, and loyalty benefits).

For assistance, reach out to us at diamondsauriva@gmail.com


6. Data Security & Retention

We implement strict security measures to protect your data, including encryption and secure servers.

  • Your information is retained only as long as necessary for legal or business purposes.

  • While we take extensive precautions, no system is 100% secure. In the event of a breach, we will take prompt action.


7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for their privacy policies, and we encourage you to review their terms before sharing personal information.


8. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on our website, and major changes will be communicated directly to users.


9. Contact Us

For any privacy-related concerns, reach out to us:

📧 Email: diamondsauriva@gmail.com
 📞 Phone: +91 8617798296

Your privacy matters to us, and we are committed to ensuring a safe and secure shopping experience with Auriva Diamonds.